Our goal is to have every customer be satisfied with our products and service.
At USA Hair Care, we want every customer to be 100% satisfied with their purchase.
We do not accept returns on used products. Our return policy is as follows:
Returns of unused product are accepted within thirty days from the date you receive the merchandise. Use our Contact Form and we will be happy to assist you.
We will accept returns of all unopened, unused products. You are responsible for the shipping cost to return the product to us. We offer store credit or will credit your original payment method.
We generally cannot accept returns if the product has been opened or used, unless the product is damaged or defective.
If your order arrives damaged, please contact us within 72 hours to report the damaged items. We will reship immediately and arrange for the shipping company to pick up the damaged item.
If a product line has recently went through a packaging or formula change we will send out the old formula/packaging until our stock runs out . You agree to this in our terms and conditions at checkout. We will not accept returns of old/new packaging or formula changes for that reason alone.
USAHairCare.com is dedicated to shipping only original salon quality products in their original manufacturer's packaging. We ship Pureology, a 100% vegan product using the latest in nano-technology, Alterna, DevaCurl and DevaCare, the hottest curl products on the market, Fake Bake sunless tanning product, Scruples, OPI, Matrix, Bioalge, Big Sexy and more.
We take pride in shipping your products safely to your door and will often tape the flip top lid closed to prevent the product bottle from spilling during shipment.